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| Frequently Asked Questions |
NTI Shadow Frequently Asked Questions
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Can I install Ninja on my Windows 98 or Windows ME computer?
Unfortunately Ninja only supports Windows 2000, XP, and Vista.
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I set up my backup job to backup my C: drive but when the backup is done I get a bunch of errors what do these errors mean?
Shadow is a file level backup program and is not designed to backup your entire system. However if you choose the entire C: drive Shadow will try to backup every file it can but any files that are in use or locked by the system will not accessible. Thus Shadow will report thefiles it was unable to backup.
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I set my backup job to save all revisions where do I find older versions of my file?
The files will be in a folder named Revision in the same location as your backup files.
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I set up my backup job to backup whenever there is a change. Now if I reboot my computer do I need to restart my backup?
Shadow will automatically start and begin monitoring when the computer is booted and will be docked in the taskbar.
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I have set up my backup job but I forgot to include one of my document folders, do I need to create another job?
Yes you can create another job but you can also go in and edit your job that you already created by using the edit option.
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I set up my backup job to backup anytime anything changes but when I delete a file from the source folder it doesn't delete it from my backup folder, why?
When setting up your backup job in the File Revisions screen you need to go into the Options and select the option to "delete the file on the backup destination when the file is deleted on your PC". By default it set to not to delete.
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My log file is getting really big how can I clear the log?
The log file (Shadow.log) is located in the root of your user name under Documents and Settings simply delete that file and Shadow will generate a new log file. Unfortunately you are not able to edit the existing log file.
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I tried to view the log file and I keep getting "The C:\Documents and Settings\Administrator\NTI-Shadow\Shadow.log file is too large for the Notepad. Use another editor to edit the file". What does this mean?
This indicates that the log file is to big to be viewed by the notepad and you must either clear the log file or you can use Microsoft Wordpad or Microsoft Word to view it. To clear the log file please refer to the FAQ above.
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Can I set my backup job so it will backup to my thumb drive?
Yes you can backup to any storage device that has a drive letter.
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I get an error message that states "The following source folders or files from the job do not exist" and then it lists a bunch of files. What does this mean?
This indicates that the files and/or folders you selected to be backed up are no longer in the same location. Please check your files and folders and make sure they are there or edit your backup job to reflect the changes you have made.
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I am setting up my backup job and it doesn't allow me to use the continuous mode and I keep getting this message "A file or folder is not stored on your PC has been selected. Because the file changes cannot be monitored, the first option under ‘Schedule your Backup' has been disabled." What does this mean?
This indicates that the files you have selected to backup are not on your local PC, you probably selected a network location and if the files are not on your local PC they cannot be monitored in real-time for changes so you can not use the continuous mode you must set your backup to be run on a schedule.
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Since I upgraded to Windows Vista, NTI Shadow has been closing down after being in use for a few minutes or won't start at all.
This usually happens when the program has become unstable and needs to be reinstalled. Uninstall the program, reinstall, and make sure you have the most current update available for Shadow.
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I wish to install NTI Shadow on my Windows Vista machine (the original was used on an XP machine that is being replaced). When I run the upgrade program on the Vista machine it stops and says it cannot find the original program and I only have the option to quit setup.
You must first install the original version of Shadow then install the upgrade.
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Shadow does not seem to be recognizing the external hard drive as a backup option.
Make sure that you plug in the external hard drive and power it on before starting Shadow. Also, check My Computer to verify the drive is detected by Windows.
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While installing Shadow the installation wizard starts, I accept the license agreement, and I enter my name. But the installation wizard does not enable the next button, it remains grayed out.
After your name you also need to fill in a company name. If you are not installing Shadow on a company PC then input something like "Home" or "Office" then you will be able to click next.
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